The vendor-lock-in moment
Your UI is no longer the product. Your connector layer is.
In May 2026, Anthropic shipped Claude for Legal — twelve practice-area plugins, more than twenty MCP connectors (DocuSign, iManage, NetDocuments, LexisNexis, Thomson Reuters, and more), and a metered billing cutover (15 June) that moves programmatic SDK use off the Claude subscription onto credits. The same week, Anthropic's market position was being called "in freefall" on LinkedIn, with OpenAI's Codex and local-inference stacks moving in.
The same shape is visible across the field. One vendor owns the model. The same vendor owns the plugins. The same vendor owns the connectors. A firm that builds its AI workflow on top of that stack does not own its AI workflow — it rents it. The UI is a thin layer. The data model, the API, the connector contract — those are the product, and they belong to someone else.
Pattern · Industry
The closed-stack trap
"Normal SaaS thinking is dead. Your UI is no longer the product. Your API is. Your data model is. Your connector layer is."
Claude for Legal, Harvey, Legora — each ships the same shape: proprietary model, proprietary plugins, proprietary connectors. Switching cost is the moat. Migrate off and the work-product is stranded behind a contract surface designed to keep it there.
The post-Munir firm cannot accept that shape. Munir [2026] UKUT 81 (IAC) — the leading UK authority to date on AI and privilege — confirmed that pasting privileged material into a public AI tool waives legal professional privilege irrecoverably. Where your AI runs is now a privilege-preservation decision. Once that follows, so does portability: a firm that cannot move its work-product cannot guarantee where it runs next year. DONNA inverts the stack: open protocol, replaceable model, neutral connector layer. The firm owns the audit chain. The firm owns the data model. The model is a swappable component, not a landlord.
Source: David Arnoux on category strategy, May 2026 · Anthropic Claude for Legal announcement, May 2026
The replaceable-model architecture
DONNA is built on a four-layer open stack. Each layer has a defined contract; each is swappable; none of them is owned by a single vendor.
The open stack DONNA composes
- GRIP — the substrate. Open critical-thinking and orchestration kernel.
- HAL — the provider router. Anthropic, OpenAI, xAI, Gemini, DeepSeek, Qwen, vLLM, Ollama. One API, many backends.
- MCP — the interface. The connector standard, not a vendor's plugin store.
- happi.md / 1.1 — the audit envelope. Open protocol any runtime can read.
- IDR — the cryptographic chain. Signed, replayable, regulator-ready.
The closed stack the market is shipping
- Proprietary model bound to a single vendor's billing surface
- Proprietary plugins, in a curated store, with the vendor's revenue share
- Proprietary connectors, contractually fenced from competitor models
- Audit logs that live inside the vendor's tenancy
- Migration cost engineered to be larger than your renewal
DONNA's switching cost is zero. AGPL-3.0. The firm runs it on its own infrastructure, points it at whatever model meets the privilege test, and keeps the audit chain regardless of what the AI market does next quarter. AGORA — multi-model verification — sits on top: every important decision is checked against more than one model, and the disagreement itself is part of the record.